Exchange Policy
To initiate your exchange, please submit your exchange request within 7 days of your order delivery for regular items and within 48 hours of delivery.
You will need the order no and the email associated with your order to initiate exchanges.
After you submit your exchange request you can check the status of your request on WhatsApp – +91 9850468720.
Exchange product package must include the invoice.
If a product is defective, it can be exchanged for a new product at no additional charge by submitting an exchange request via the exchange portal or WhatsApp 9850468720.
We try our best to deliver products in the right conditions by multiple quality control checks.
In a very rare case, a defect may pass unnoticed. In such a case, please submit an exchange request via whatsapp and include the product pictures, as soon as you receive your order.
We are not responsible for any damages caused to the packaging during transit but if you notice any damage to the product, submit an exchange request via whatsapp immediately within 2 days of receiving the package for possible resolution.
All customized products are final sale and cannot be returned or exchanged.
Customers are responsible for all the shipping costs for exchanged items.
If you would like to swap your purchase for a different item, please submit an exchange request via the returns portal within 7 days of your purchase and we’ll gladly ship the new item for you.
Please allow 4-7 days to process the credit note via whatsapp. Please note: Credit Note has no expiry date. Can be used as per your convenience.
Every exchanged product goes through a review cycle. Hence, exchange is subject to review by our customer support team.
